delivery-policy

Delivery Policy

Advanced Child Academy proudly uses Royal mail to deliver all our products, we’ll post to you by first class delivery. We do not offer alternatives for this. All order made before 2pm on business days will be mailed out that same day. Orders made after 2pm will be mailed the next business day. Orders made on the weekend will be posted on Monday unless that Monday is a bank holiday in which case they will be posted on a Tuesday. Currently we do not mail to houses outside of the UK. Sorry. All delivery fee’s are inclusive of VAT Advanced Child Academy cannot be held responsible for late delivery due to adverse weather conditions. We do not post our products to P.O Box numbers, sorry. - Delivery Notifications You will receive an email at the address you have specified when your order has been despatched. - Missed deliveries If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card.  This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item.  From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order.  Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly mailing fees from the refund total. - Late deliveries or despatch Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day. The other circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible For clarity on this, feel free to contact us via our telephone or email hello@advancedchildacademy.co.uk